OF THE WATER
“ Born Of The Water”
“ Born Of The Water”
FAQ
We appreciate you for choosing to preorder items from Of The Water. Please review our shipping policy carefully before placing your order.
1. Processing Time: Preorder requires additional processing time before they are shipped. In general the processing time is a minimum of 4-6 weeks from the date of purchase. This allows us to create and prepare your item with important care and attention to detail.
2. Shipping Method: When your order is ready for shipment, we will ship it using our standard shipping method, unless different shipping is requested and paid for separately. The shipping method will be selected based on the delivery destination and may include options such as standard shipping, express shipping, or courier services.
Shipping Time: After the processing period of a minimum of 4-6 weeks, shipping time will vary depending on your location and the shipping method selected. Estimated shipping times are as follows:
- US SHIPPING: 2-7 business days
- WORLDWIDE SHIPPING: 5-12 business days
Please note that these are estimated shipping times and delays may occur due to factors beyond our control, such as customs delays, inclement weather, or carrier issues.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the progress of your delivery.
5. Multiple Items: If your order includes both preorder and in-stock items, we will ship the in-stock items separately using our standard shipping method. The preorder items will be shipped separately once they are ready.
6. Address Verification: Please make sure that your shipping address is complete and accurate to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. International Shipping: For international orders, please be aware that additional customs duties, taxes, or fees may be imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
8. Contact Us: If you have any questions or concerns about our preorder/made-to-order shipping policy, please contact our Customer Service team at: onlyofthewater@gmail.com
By placing an order for preorder items from Of The Water you acknowledge that you have read, understood, and agreed to follow our shipping policy.
- To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.
- To initiate a return, please contact us at onlyofthewater@gmail.com with your order number and the reason for the return or exchange request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product.
- Customers are responsible for following the return instructions, and upon receiving the returned item, we will process a refund for the original order. Please note that we do not offer exchanges. If you'd like a different size or item, you can place a new order after receiving the refund :)
- We have a two-week return policy. This means that if you do not contact us within two weeks of receiving your order, we will be unable to process any return requests.